Frequently Asked Questions
Do you use the official WhatsApp Business API?
Yes, where a business needs it for higher volume or verified messaging; for smaller-scale needs, simpler automation may be sufficient. We'll recommend the right approach for your actual volume and budget.
Which CRM do you work with?
Whatever CRM a business already uses or is a good fit for its size and budget — we can also set up lightweight automation connecting WhatsApp, forms, and spreadsheets for businesses that don't need a full CRM yet.
What does "lead routing" actually mean?
A new inquiry — from a form, an ad, or WhatsApp — is automatically assigned to the right person or follow-up sequence based on rules you define, instead of sitting in an inbox.
Is this only for clinics, or for any business?
Free Mind already runs WhatsApp automation for clinics as a dedicated vertical — this broader service applies the same discipline to any business.